Look to Win.

When we go out, I want us to look like a winning team.

Look to Win Segment Profile (Illustrative Data)

Look to Win Segment Profile (Illustrative data)

A live data profile based on the segmentation survey.

High-performance horse in competition tack

The 'Look to Win' Competitor

Based on "Example Segment 2" (Nov 13th Deck)

"It's all about that connection. When we go out, I want us to look like a team... polished, professional. It just makes me feel more confident."

— Qualitative Interview Quote

Defining Dimensions

This segment is defined by their aspirational mindset and competitive drive.

  • E. Focus: Driven by "progressing/competing in the sport" (Q42)
  • Motivation: Prioritises both "style/matching sets" (Q45) and "looking like a serious rider" (Q50)
  • Beneficiary: Mainly buys for "Myself" (Q19), often in combination with "My Horse" & "My Children" (Q14)
  • Identity: "Horses are central to who I am and my wellbeing" (Q44)

Key Profile

Engagement

  • Owns 2+ horses, kept at livery (Q10, Q11, Q13)
  • Competes regularly in Show Jumping & Dressage (Q3, Q9)
  • Child is also involved and competing (Q5, Q9)

Value & Spend

  • Total Spend: High (£2,500 - £5,000+ p/a) (Q18)
  • LM Share: Medium (25-50%) (Q32)
  • CRM Value: High (Appended Data)
  • Purchasing: High Frequency

Purchase Behaviour

  • Top Spend Category: "Rider clothing" (Q20)
  • Key Channels: LeMieux.com (direct), Festivals/Shows, Online Resellers (Q24, Q33)
  • Repertoire: Buys competition wear, base layers, and full matching horse/rider sets (Q15, Q16, Q35)

Core Needs (JTBDs)

  • Functional: "I want clothing that reads serious and performance-focused" (CF22)
  • Emotional: "I want to feel proud of how my horse and I look at events or in photos" (CES3)

Strategic Imperatives

How to Find Them

  • High social media engagement (Instagram) (Q21)
  • Reads equestrian news (Horse & Hound) (Q21)
  • Highly aware of elite rider sponsorships (Q31)
  • Attends major shows and events (Q24)

How to Serve Them (Product)

  • They demand technical, performance-led gear that is also aesthetically best-in-class.
  • Core audience for premium collections (e.g., Black Edition, technical competition wear).
  • Receptive to child/pony collections that mirror the adult performance lines.

How to Win (Messaging)

  • WIN: LeMieux 'wins' on "stylish, colourful, fashionable" (CF21). They see us as the aesthetic leader.
  • RISK: They may perceive other brands (e.g., Pikeur, Ariat) as 'better' for "serious, performance-focused" gear (CF22) (Data from Q38).
  • ACTION: Messaging must fuse aspiration with technical features. Use elite riders to *prove* performance, not just *show* new colours. Frame purchases as an investment in their performance and confidence.

Golden Questions

The 2-3 questions that can be used to tag this segment in future research or CRM surveys.

  • 1. (Q42) Is your spending driven more by: A) Progressing/competing B) Caring/relationship
  • 2. (Q44) Which is closer to your view: A) Horses are central to my identity B) Equestrianism is just a hobby
  • 3. (Q19) In the last year, who did you buy for MOST? A) Myself B) My horse C) My children
CRM vs. Survey Data Analysis

The 'CRM Gap' Analysis

Contrasting internal transactional data (What we see) with survey-reported reality (Who they actually are).

CRM View (RFM)

Internal Data

Relationship Length

18 months

Date of first web purchase

L12M Value

£1,250

Channels

Direct (Web)

Products Bought

Clothing

Survey Reality

Total Customer View

True Relationship Timeline

-48 Mo
First Heard
-36 Mo
First Purchased
-18 Mo
CRM Start

Total Category Wallet

£2,500 - £5,000 3x - 4x CRM Value
CRM View (£1,250)

True Channel Mix

LeMieux.com Online Resellers Festivals & Shows Tack Shops

Repertoire

👕
Rider
🐴
Horse
🎁
Gifts

Brand Radar

High awareness, but highly selective. Only shops "Pro / Specialist" brands.

Strategic Implication

We are currently capturing only ~25-30% of this segment's wallet. The "new" customer in our CRM is actually an experienced category buyer (3+ years) who benchmarks us against pro-specialist brands, not high-street fashion.

Look to Win:

Watch videos from the customer interviews

Resources & Tools

Data & Presentations

Download data about this segment or all segments.

Download a presentation about the segmentation methodology.

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